Smarter, More Efficient Customer Service

Next-generation intelligent customer service system for exceptional service experience

Multi-channel Integration, Smart Translation, All-in-One Service

Quick Deployment, Reliable Performance, Professional Support

Flexible Pricing, Multiple Payment Options, Choose as Needed

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Simplifying Customer Service Work

A carefully crafted integrated platform that makes complex customer service work simple and intuitive. From multi-channel conversation management to intelligent translation analysis, helping your team handle every service challenge with ease.

10,000+

Active Service Agents

Across 20+ Countries

1,000,000+

Daily Conversations

98% Customer Satisfaction

50+

Languages Supported

Covering 90% Business Regions

John Smith - E-commerce CEO

$100M+ Annual Revenue

"RockServe helped us reduce customer response time by 60%, significantly improving customer satisfaction. The intelligent translation feature allows us to effortlessly serve global customers."

Sarah Johnson - SaaS Director

Serving 1M+ Users

"System stability exceeded our expectations, and intelligent routing improved our support team's efficiency by 80%. Now we can serve more customers with fewer resources."

ISO 27001 Certified

International Security Standard

GDPR Compliant

Data Security Guarantee

Best Customer Service Software

2023 Annual Award

全方位解决方案,助力业务增长

整合创新科技,提供更智能的客户服务体验

多渠道接入

支持微信、WhatsApp、Facebook、电话、邮件等多种渠道无缝接入。统一管理所有客户对话,让沟通更有序,响应更迅速。

多语言和即时翻译

内置50+种语言实时翻译功能,支持跨语言沟通。智能识别客户语言,自动调整回复语言,打破国际业务语壁垒。

自动化和宏命令

智能机器人24小时在线解答常见问题,支持自定义快捷回复和工作流程。通过宏命令一键处理重复性工作,提升服务效率。

网络优化

采用全球分布式服务器架构,针对中国及亚太地区网络特别优化。多线路自动切换,确保通信稳定流畅,无延迟体验。

安全防护

采用军工级加密技术,支持多重身份认证。实时监控异常流量,自动防御攻击。确保企业数据安全,符合国际安全标准。

灵活购买

提供按量付费、包年包月等多种付费方案。可根据企业规模随时调整套餐,支持在线升级。专业团队提供7*24小时技术支持。

数据分析报告

  • 实时生成客服绩效报告
  • 客户会话数据可视化
  • 自定义数据导出格式
新功能

智能满意度追踪

借助AI情感分析,自动识别客户情绪变化,生成深度满意度报告。支持多维度评估,包括服务态度、解决效率、专业程度等指标。

对话管理中心

智能分类 · 快速检索 · 便捷管理

自动整理归类所有对话记录,支持多维度标签管理。内置智能搜索引擎,秒级定位历史对话。一键导出会话记录,协助团队协作。

"In the digital age, quality customer service is a core competitive advantage. RockServe is committed to using technological innovation to help businesses build stronger customer relationships and create greater business value."

Michael Zhang

Founder & CEO of RockServe

Why did you develop a customer service system?

Through years of cross-border e-commerce experience, we discovered that efficient customer service is key to business success. However, existing solutions often failed to meet the needs of global businesses. This led us to develop a customer service system that truly understands the needs of international enterprises.